TERMS & CONDITIONS, GUARANTEE, AND POLICIES

Organo-Lawn is proud to be the leading organic lawn care company serving the Boulder and Fort Collins area. We specialize in environmentally responsible lawn and tree care solutions that promote long-term landscape health—without exposing your children or pets to harmful chemicals.

Our commitment to excellence means we stand behind our work. If our service ever falls short of your expectations, please reach out to us right away—we’ll do our best to make it right.

Important: Sprinkler Programming Must Follow the 1-2-3-2-1 Technique

If you’re enrolled in a full-season program and your lawn is having issues with bare spots, browning, disease pressure, or insect pressure, the cause of these lawn problems is almost always related to sprinkler performance and / or its programming.

To ensure optimal results from our organic approach, your sprinkler system must be programmed following our 1-2-3-2-1 watering technique, and your lawn must be mowed at the correct height. When these conditions are met, we can successfully guarantee the success of almost any lawn.

All sprinkler heads must be adjusted to have thorough and even coverage of the entire lawn.

Need Help? We’re Here for You

If you’re concerned about your lawn’s appearance, please don’t hesitate to contact us. We’re happy to answer questions about our products, services, or watering practices.

Note: We typically request photos of the affected areas. Photos help us quickly assess the problem and often eliminate the need for an in-person visit—saving time and ensuring faster resolution.

General Guarantee Terms and Conditions

At Organo-Lawn, we are committed to delivering high-quality, environmentally responsible lawn care services. Our guarantee is designed to ensure your satisfaction, provided the following terms and conditions are met:

Scope of Guarantee

This guarantee applies solely to the original purchaser and is non-transferable. It covers services or products provided by Organo-Lawn when used or maintained under standard and intended conditions.

Duration

The guarantee is effective from the date the service is performed and remains valid through the applicable warranty period. Each service offered by Organo-Lawn has its own specific warranty timeframe, which will be communicated at the time of service via the service instructions.

What Is Covered

This guarantee includes issues that result directly from:

Unsatisfactory results caused by improper application or product performance.
Failure to meet the agreed-upon service specifications.
Defective products or substandard workmanship provided by Organo-Lawn.

What Is Not Covered

This guarantee does not cover:

Damage or decline due to misuse, neglect, or unauthorized modification of treated areas, or sprinkler programming
Issues caused by natural occurrences such as weather events, drought, pests, or disease.
Product and service guarantees will be voided if the customer account is has an overdue balances of 30 days past invoice date or greater, at the time of claim.
Results affected by failure to follow post-service care instructions provided by Organo-Lawn.
Unpaid services are not covered under warranty.

Resolution Options

If a valid issue arises under this guarantee, Organo-Lawn will, at our discretion:

Re-perform the original service at no additional charge.
Apply additional treatments or services to correct the issue.
Offer a partial or full refund, depending on the circumstances and based on management recommendations.
Repair the damage.
Organo-Lawn does not provide reimbursement for any repair costs incurred through third-party service providers.

Limitation of Liability

Our total liability under this guarantee is strictly limited to the amount paid for the specific service or product in question. Organo-Lawn is not responsible for incidental, indirect, or consequential damage of any kind. Unpaid services are not covered under warranty.

Customer Responsibilities

To remain eligible for this guarantee, the customer agrees to:

Follow all aftercare and maintenance instructions provided.
Notify Organo-Lawn of any concerns or issues within a reasonable timeframe.
Allow access to the property for inspection, evaluation, or follow-up services as needed.
Unpaid services are not covered under warranty.

Organo-Lawn reserves the right to amend these terms and conditions at any time.

Credit Card / ACH Policy

In the past, Organo-Lawn did not require lawn care customers to have a credit card or ACH information on file or to make prepayments. Unfortunately, some customers have failed to pay their bills, which has recently become more problematic. As a result, we faced the choice of either raising our prices or requiring customers to keep a card or ACH information on file. While we value our trust-based relationship with our customers, we now require that all lawn and tree care customers maintain payment information on file to receive services.

We understand that some customers may feel uncomfortable about keeping a credit card on file, and we appreciate your concerns. Please be assured that we have taken every measure to ensure that your information is as secure as possible.

We keep your information in a private, encrypted server that is checked monthly for vulnerabilities.
We ask for your information over the phone or through written mail in order to safeguard your privacy.
After we have your information, only the last four digits of your card number are visible to our office staff.

If you prefer not to keep a payment method on file with us, a 5% fee will be applied to all services. This fee helps offset unpaid service balances and the administrative time and effort involved in collecting late or outstanding payments.

When will we process the payment?

We only charge your card when you authorize us to do so, the day after a service if you have auto-pay set up, or if your account is more than 45 days or more past due the card will be processed.

You may find it very convenient!

Since we have your credit card information on file, making payments is a breeze! Simply call our office when you’re ready, and we’ll process your payment quickly. For your convenience, consider enrolling in our auto-run program, which automatically charges your card after each service, ensuring you never have to worry about a thing!

Is there an alternative?

If you prefer not to have your credit card information stored with us and don’t want to pay the additional fee, we are happy to provide an alternative option of prepaying for your lawn care services. When arranging your services, simply let us know that you would like to prepay instead of keeping a card on file. After that, please send us a check in the mail covering the total cost of the service for the entire season.

What if we make a mistake and overcharge your card?

We are dedicated to resolving issues as quickly as possible. If you notice a discrepancy in your records, please call contact us at (303) 499-2000 or [email protected].

Can you pay by check?

Yes; while we will ask you to keep a credit card on file, we’re happy to accept checks as payment.
Please mail any checks to:

1859 N 75th St
Boulder, CO 80301

DELINQUENT ACCOUNT AND COLLECTION TERMS

Payment Due

Customer agrees to pay all charges for services, products, materials, and other amounts provided by Organo-Lawn in accordance with the payment terms stated on the applicable estimate, service agreement, invoice, or account.

Unless otherwise stated in writing, all amounts are due upon completion of the service or upon receipt of the invoice.

Customer is responsible for maintaining accurate billing information, including current mailing address, email address, telephone number, and other contact information. Failure to receive an invoice, statement, email, text message, or other billing notification does not eliminate or postpone Customer’s responsibility to pay amounts properly due for services or products provided.

Past-Due Accounts

Any balance not paid by its due date will be considered past due.

Organo-Lawn may suspend or discontinue scheduled or recurring services on any account with a past-due balance. Suspension or discontinuation of services does not relieve Customer of responsibility for charges already incurred or other amounts properly owed under the applicable service agreement.

Organo-Lawn may make reasonable attempts to notify Customer of a past-due balance; however, Organo-Lawn is not required to provide repeated notices before exercising its contractual remedies for nonpayment.

Late Charges and Interest

Past-Due Accounts. Any balance not paid within 30 days of the invoice date will be considered past due. Past-due balances will accrue interest at the rate of 1.5% per month (18% per annum) or the maximum rate permitted by applicable law, whichever is less. In addition, a $15.00 late fee may be assessed on a past-due account to the extent permitted by applicable law. Customer is also responsible for reasonable collection costs, collection agency fees, court costs, and reasonable attorney fees to the extent permitted by the Customer’s agreement and applicable law.

Collection of Unpaid Accounts

If an account remains unpaid after its due date, Organo-Lawn may, to the extent permitted by applicable law, take reasonable steps to collect the outstanding balance.

These actions may include, without limitation:

Suspending or terminating future services;
Contacting Customer regarding the outstanding balance;
Referring or assigning the account to a third-party collection agency;
Referring the account to an attorney for collection;
Filing a lawsuit or pursuing other remedies available under applicable law; and
Seeking recovery of the unpaid balance together with any other amounts recoverable under the Customer’s agreement or applicable law.

Customer expressly authorizes Organo-Lawn to provide a collection agency, attorney, credit reporting agency, court, or other person or entity involved in the lawful collection of the account with information reasonably necessary to collect or enforce the debt, subject to applicable law.

Costs of Collection and Attorney Fees

To the fullest extent permitted by applicable law, Customer agrees to reimburse Organo-Lawn for reasonable costs and expenses incurred in collecting amounts that Customer fails to pay when due, including reasonable collection agency charges, court costs, filing fees, service-of-process expenses, and reasonable attorney fees, to the extent such amounts are authorized by the Customer’s agreement and applicable law.

Customer understands that referral of an account to a collection agency or attorney may substantially increase the total amount Customer is required to pay where such additional amounts are legally recoverable.

Disputed Charges

Customer should notify Organo-Lawn promptly if Customer believes an invoice or charge is incorrect.

A billing dispute does not automatically eliminate Customer’s obligation to pay portions of an invoice that are not reasonably disputed. Organo-Lawn reserves all rights regarding disputed and undisputed balances.

Nothing in these Terms limits any rights or protections that cannot lawfully be waived under Colorado or federal law.

Collection Agency Referral

Organo-Lawn may refer a delinquent account to a properly authorized third-party collection agency without obtaining additional authorization from Customer when permitted by applicable law.

Once an account has been referred to a collection agency or attorney, Customer may be required to communicate directly with that agency or attorney regarding payment or resolution of the account.

Organo-Lawn is not obligated to withdraw an account from collections merely because Customer subsequently offers to make payment directly to Organo-Lawn.

Returned or Rejected Payments

If a check, ACH payment, credit card payment, or other payment is returned, rejected, reversed, disputed, charged back, or otherwise not honored, the underlying balance remains due.

Customer may also be responsible for any returned-payment or other charges specifically authorized by the Customer’s agreement and permitted by applicable law.

Application of Payments

Unless otherwise required by law, Organo-Lawn may apply payments received to Customer’s outstanding account balances in a reasonable manner, including applying payments to the oldest outstanding charges first.

No Waiver

Organo-Lawn’s decision not to immediately enforce a payment obligation, assess an authorized charge, suspend services, refer an account to collections, or pursue any other available remedy does not constitute a waiver of Organo-Lawn’s right to do so later.

Acceptance of a partial payment does not constitute payment in full, settlement, accord and satisfaction, or waiver of the remaining balance unless Organo-Lawn expressly agrees to such settlement in writing through an authorized representative.

Continuing Obligation

Cancellation, termination, or suspension of services does not eliminate Customer’s responsibility for services already performed, products already provided, cancellation charges properly imposed under the applicable agreement, or other amounts that became due before cancellation or termination.

Governing Law

These payment and collection provisions shall be governed by the laws of the State of Colorado, without regard to conflict-of-law principles.

If any provision is determined to be invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

Customer Agreement

Ordering or authorizing services either verbally or in writing, electronically accepting these Terms and Conditions, signing a service agreement, or otherwise entering into an agreement for services with Organo-Lawn, Customer acknowledges and agrees to these Payment, Delinquent Account, and Collection Terms to the extent permitted by applicable law.

Auto Renew of Lawn Care Services

Our full-season program is designed to renew automatically each year so your lawn care continues without interruption. If you prefer not to renew, you can opt out at any time by contacting us and requesting removal from auto-renew.

Each spring, before the new season begins, we send an email reminder outlining your upcoming services. This message includes a list of services and estimated service dates. We encourage you to review this information and make any changes or cancellations at that time.

Auto-renew helps ensure you never miss important treatments and also secures our best available pricing for the season.

Full-season programs cancelled before completion will incur a cancellation discount correction, adjusting previously discounted services to the standard One-Time or À La Carte pricing. This is not an additional fee—it is an adjustment to reflect the correct pricing for completed services.

E-Mail Policy

We value your privacy and want to assure you that your email address is used exclusively for communication with you. Rest assured, we will never sell or share your email address with third parties. It is only utilized for our internal communication needs.

EMAIL NOTIFICATIONS – TERMS AND CONDITIONS

By providing an email address to Organo-Lawn, the customer agrees to the following terms regarding email communications and notifications.

Authorization to Send Email Notifications

The customer authorizes Organo-Lawn to send emails regarding the customer’s account and services. These communications may include, but are not limited to:

Upcoming service notifications
Service completion notifications
Application and treatment information
Watering or property-care instructions
Estimates and recommendations
Scheduling information
Account information
Invoices, statements, and payment notifications
Renewal or service-plan information
Weather-related scheduling changes
Important notices concerning services or the property

Email Notifications Are a Courtesy

Email notifications are provided as a convenience to customers.

Organo-Lawn does not guarantee that any email notification will be successfully delivered, received, opened, or read by the customer.

The customer’s failure to receive, locate, open, or read an email does not, by itself, constitute a failure by Organo-Lawn to provide notice or properly perform an authorized service, to the extent permitted by applicable law.

No Liability for Failed or Delayed Email Delivery

Organo-Lawn is not responsible or liable for an email that is not properly received, is delayed, is rejected, is incorrectly routed, or otherwise fails to reach the customer due to circumstances outside of Organo-Lawn’s reasonable control.

This includes, but is not limited to, email delivery problems caused by:

Spam or junk-mail filters
Email-provider filtering
Full email inboxes
Incorrect or outdated email addresses
Customer email settings
Blocked senders
Internet or network problems
Email-provider outages
Security or firewall settings
Automated filtering or sorting
Customer deletion of an email
Customer failure to check email
Customer failure to open or read an email
Technical or software malfunctions
Third-party email delivery services
Other circumstances outside of Organo-Lawn’s reasonable control

To the fullest extent permitted by applicable law, Organo-Lawn assumes no liability for damages, losses, expenses, missed services, or other consequences resulting from an email notification not being successfully delivered, received, opened, or read.

Customer Is Responsible for Maintaining an Accurate Email Address

The customer is responsible for providing Organo-Lawn with a current and accurate email address.

The customer must promptly notify Organo-Lawn of any change to their email address.

Organo-Lawn is not responsible for communications sent to an incorrect, outdated, inactive, or inaccessible email address provided by the customer or previously associated with the customer’s account.

Customer Is Responsible for Email Settings

The customer is responsible for configuring their email account to receive communications from Organo-Lawn.

Customers are encouraged to add Organo-Lawn’s email address or domain to their approved sender or contact list and periodically check spam, junk, promotions, quarantine, or other filtered folders.

Organo-Lawn is not responsible for emails that are filtered, blocked, quarantined, automatically deleted, or otherwise prevented from appearing in the customer’s primary inbox.

Advance Service Notifications

When Organo-Lawn sends an advance notification regarding an upcoming service, the email is intended as a courtesy reminder of a service that has already been scheduled or authorized.

Unless otherwise required by the customer’s service agreement or applicable law, failure to receive an advance email notification does not automatically cancel or postpone an otherwise authorized service.

The customer remains responsible for contacting Organo-Lawn if they wish to make a permitted change to a scheduled service.

Failure to Receive an Email Does Not Automatically Void a Service

If Organo-Lawn has properly scheduled and performed an authorized service, the customer’s failure to receive or read an associated email notification does not, by itself, invalidate the service or eliminate the customer’s responsibility for payment.

This includes situations in which an email was blocked, filtered, delayed, rejected, sent to an outdated address, or otherwise not received through no fault of Organo-Lawn.

Property Preparation Remains the Customer’s Responsibility

When a scheduled service requires property preparation, the customer remains responsible for complying with the applicable service requirements.

Depending upon the service, this may include unlocking gates, securing pets, removing objects from the lawn, marking sprinkler heads, providing access to equipment, or completing other necessary preparations.

Failure to receive an email reminder does not relieve the customer of preparation requirements that were otherwise communicated or agreed to as part of the service.

Post-Service Instructions

Organo-Lawn may send post-service information by email, including watering instructions, mowing recommendations, safety information, or other property-care instructions.

The customer is responsible for reviewing applicable service instructions and contacting Organo-Lawn with questions.

Where a product label or applicable law establishes specific safety, watering, re-entry, or other requirements, those requirements control.

Multiple Email Addresses

If a customer provides multiple email addresses, Organo-Lawn may send communications to one or more addresses associated with the account.

The customer is responsible for ensuring that the appropriate property owner, tenant, property manager, or other authorized individuals receive necessary information.

Organo-Lawn is not responsible for disputes between property owners, tenants, property managers, or other parties regarding who received or reviewed a notification.

Changes to Communication Methods

Organo-Lawn may use email, telephone, text message, postal mail, account portals, invoices, service records, door notices, or other reasonable communication methods depending upon the circumstances.

Providing an email address does not require Organo-Lawn to use email as the exclusive method of communication.

Technical Failures

Organo-Lawn uses commercially reasonable systems to communicate with customers but cannot guarantee uninterrupted or error-free electronic communications.

Organo-Lawn is not responsible for failures caused by internet providers, email providers, telecommunications systems, software vendors, third-party platforms, cybersecurity systems, power outages, technical failures, or other systems outside of Organo-Lawn’s reasonable control.

Customer Responsibility to Monitor Account and Services

Customers receiving recurring or previously authorized services remain responsible for knowing the services in which they are enrolled and for contacting Organo-Lawn regarding changes to their account, property, contact information, or service preferences.

Email notifications are intended to supplement, rather than replace, the customer’s responsibility to manage their account and authorized services.

Limitation of Liability

To the fullest extent permitted by applicable law, Organo-Lawn shall not be liable for any direct or indirect loss, damage, expense, inconvenience, missed opportunity, property-access issue, service-related consequence, or other claim arising solely from the failure, delay, filtering, blocking, misrouting, non-receipt, or non-reading of an email notification when Organo-Lawn made a reasonable attempt to send the communication using the contact information associated with the customer’s account.

Nothing in these Terms and Conditions is intended to waive or limit any liability that cannot legally be waived or limited.

Acceptance of Email Notification Terms

By providing an email address, enrolling in services, scheduling services, approving an estimate, or maintaining an account with Organo-Lawn that uses email communications, the customer acknowledges and accepts these Email Notification Terms and Conditions.

The customer specifically acknowledges that email delivery cannot be guaranteed and that Organo-Lawn is not responsible for an email that is not successfully received, delivered, opened, or read due to circumstances outside of Organo-Lawn’s reasonable control.

General Terms and Conditions

Overview

These Terms and Conditions (“Agreement”) govern the provision of lawn care services, including but not limited to weed control, fertilization, aeration, sprinkler system services, and other lawn care services (collectively, the “Services”). By engaging our Services, the Client agrees to these terms.

Weed Control Services

By scheduling either verbally or in writing, authorizing, or allowing Organo-Lawn to perform weed control services, the customer acknowledges and agrees to the following Terms and Conditions.

Authorization to Perform Weed Control

The customer authorizes Organo-Lawn to apply herbicides and/or other weed-control products to the areas of the property reasonably understood to be included in the service.

Organo-Lawn will determine the appropriate product, application rate, timing, and application method based upon the service purchased, weeds present, weather conditions, property conditions, product label requirements, and professional judgment.

Weed Control Does Not Mean Weed Elimination

Weed control services are intended to reduce and manage susceptible weeds. Organo-Lawn does not guarantee a completely weed-free lawn or property.

Weeds are naturally occurring plants that continually germinate from existing seeds, neighboring properties, wind, wildlife, contaminated soil, mulch, compost, irrigation water, and other sources outside of Organo-Lawn’s control.

The presence of weeds following an application does not, by itself, indicate that the service was performed improperly or that the product failed.

Not All Weeds Are Controlled by Every Product

Different weed-control products control different species of weeds.

The customer understands that purchasing a weed-control application does not mean that every species of weed present on the property will be controlled.

Certain weeds may require a different product, specialty treatment, multiple applications, mechanical removal, or another method of control.

Organo-Lawn is responsible only for treating weeds that are reasonably within the control spectrum of the specific service and product purchased.

Difficult and Specialty Weeds

Certain weeds are particularly difficult to control and may require multiple applications or specialty treatments. These may include, but are not limited to, bindweed, thistle, nutsedge, wild violet, dandelions, crabgrass, grassy weeds, and other established or invasive weeds.

Unless specifically stated otherwise in the customer’s service agreement, control of difficult or specialty weeds is not guaranteed and may require additional services at an additional charge.

If Organo-Lawn recommends a specialty treatment and the customer declines the treatment, Organo-Lawn is not responsible for the continued presence or spread of that weed.

Multiple Applications May Be Required

A single weed-control application may not completely control mature, established, stressed, or difficult-to-control weeds.

Some weeds may require multiple treatments over several weeks, months, or growing seasons.

Additional applications are not included at no charge unless specifically included in the customer’s purchased program or guarantee.

New Weeds May Appear After Treatment

A weed-control application affects susceptible weeds present and actively growing at the appropriate stage at or around the time of treatment.

New weeds may germinate after an application.

Unless a pre-emergent product specifically intended to prevent germination was applied, a weed-control treatment does not prevent new weeds from emerging after service.

New weed growth following an application does not constitute failure of the original application.

Weed-Control Results Take Time

Herbicides do not necessarily kill weeds immediately.

Depending upon the product, weed species, temperature, moisture, maturity of the weed, and growing conditions, visible results may take several days or longer.

Customers should allow sufficient time for the product to work before requesting retreatment or determining that an application was unsuccessful.

Weather Affects Weed-Control Results

Temperature, rainfall, drought, wind, humidity, frost, and other weather conditions can significantly affect weed-control performance.

Applications may be delayed, modified, or rescheduled when Organo-Lawn determines that environmental conditions are inappropriate for treatment.

Organo-Lawn does not guarantee results affected by weather or environmental conditions outside of its control.

Drought and Stressed Weeds

Weed-control products generally perform best when weeds are actively growing.

Weeds suffering from drought, heat stress, cold stress, mowing stress, or other environmental conditions may absorb herbicides less effectively.

Reduced control resulting from environmental stress does not necessarily indicate improper application.

Watering and Irrigation

The customer is responsible for following any watering instructions provided following an application.

Organo-Lawn is not responsible for reduced effectiveness caused by improper irrigation, rainfall, sprinkler malfunctions, improper watering, or other circumstances that interfere with the product before it has had sufficient time to work.

Mowing Before or After Treatment

Mowing immediately before or after certain weed-control applications may reduce the amount of leaf surface available to absorb the product and may reduce effectiveness.

The customer is responsible for following mowing instructions provided by Organo-Lawn.

Reduced performance resulting from mowing practices outside of Organo-Lawn’s control is not considered a failed application.

Weed Pressure and Lawn Density

A healthy, dense lawn is one of the most effective long-term defenses against weeds.

Thin turf, bare soil, drought damage, improper irrigation, excessive shade, insect damage, disease, soil compaction, poor fertility, improper mowing, and other lawn problems can create conditions favorable for weed growth.

Organo-Lawn is not responsible for continued weed pressure resulting from underlying lawn or property conditions that are outside the scope of the weed-control service.

Recommendations for Corrective Services

Organo-Lawn may recommend fertilization, aeration, seeding, sprinkler audits, sprinkler repairs, mowing changes, specialty weed treatments, or other corrective services when conditions are contributing to excessive weed growth.

These services are separate from standard weed-control applications unless specifically included in the customer’s program.

If recommended corrective measures are declined or not completed, Organo-Lawn is not responsible for continued or increased weed pressure resulting from those conditions.

Pre-Emergent Weed Control

Pre-emergent products are designed to reduce germination or establishment of certain weeds and do not guarantee that no weeds will emerge.

Performance can be affected by application timing, soil disturbance, irrigation, rainfall, product coverage, weather, weed species, and other environmental conditions.

Pre-emergent products generally do not control established weeds unless specifically stated otherwise.

Existing Weeds After Pre-Emergent Applications

A pre-emergent application does not necessarily kill weeds that were already germinating or established at the time of treatment.

Post-emergent weed control may be required at an additional charge unless included in the customer’s program.

Rock, Mulch, Beds and Non-Lawn Areas

Weed control in rock beds, mulch beds, gravel areas, cracks, driveways, sidewalks, landscape beds, or other non-turf areas is not included with lawn weed control unless specifically purchased.

The presence of weeds in areas outside the contracted treatment area does not constitute failure of the lawn weed-control service.

Property Access

The customer is responsible for providing reasonable access to all areas scheduled for treatment.

Gates must be unlocked and pets must be secured. Areas that cannot be safely or reasonably accessed may be skipped.

Organo-Lawn is not required to return at no charge to treat areas that were inaccessible at the time of service.

Pets, Children and Re-Entry Requirements

The customer is responsible for following all post-application instructions provided by Organo-Lawn.

Where a product label establishes watering, drying, re-entry, or other safety requirements, those requirements control.

The customer is responsible for communicating applicable instructions to family members, children, tenants, guests, employees, landscapers, pet-care providers, and other individuals who may enter the treated property.

Sensitive Plants and Property Conditions

The customer is responsible for notifying Organo-Lawn before treatment of sensitive plants, newly seeded areas, newly installed sod, vegetable gardens, edible plants, unusual landscaping, areas that should not be treated, or other special conditions that may not be reasonably apparent to the technician.

Organo-Lawn is not responsible for conditions that were not disclosed and could not reasonably have been identified before treatment, except to the extent caused by Organo-Lawn’s negligence.

Newly Seeded or Sodded Areas

Certain herbicides should not be applied to newly seeded or newly established turf.

The customer must notify Organo-Lawn of any seeding or sod installation performed by the customer or another company before weed-control service.

Organo-Lawn is not responsible for damage or reduced establishment when the customer fails to disclose recent seeding, sod installation, or other significant lawn changes.

Customer or Third-Party Applications

The customer must notify Organo-Lawn of weed-control products, fertilizers, pesticides, or other lawn products applied by the homeowner or another company when those applications may affect Organo-Lawn’s treatment.

Organo-Lawn is not responsible for damage, reduced performance, over-application, product interaction, or other problems resulting from products applied by another person or company.

Product Selection and Substitution

Organo-Lawn reserves the right to select or substitute weed-control products when reasonably necessary because of weed species, weather, product availability, regulatory requirements, seasonal conditions, resistance management, or professional judgment.

Products may vary in active ingredients, appearance, odor, application method, and the weeds they are intended to control.

No Guarantee Against Future Weed Growth

Weed seeds can remain viable in soil for years, and additional seeds can continually enter a property.

Accordingly, Organo-Lawn cannot guarantee against future weed germination or reinfestation.

Ongoing weed management may require regularly scheduled treatments over multiple growing seasons.

Service Concerns and Retreatment Requests

Any concern regarding a weed-control application should be reported to Organo-Lawn within a reasonable period after the application.

The customer must provide Organo-Lawn with a reasonable opportunity to inspect the property and evaluate the treatment before another company applies corrective products.

Any complimentary retreatment is at Organo-Lawn’s discretion unless a specific retreatment guarantee is included in the customer’s purchased program.

Third-Party Treatments and Reimbursement

The customer may not hire another company to perform corrective weed-control services and expect reimbursement from Organo-Lawn without first providing Organo-Lawn a reasonable opportunity to inspect the property and address the concern.

Organo-Lawn is not responsible for unauthorized third-party treatment expenses.

Herbicide Injury and Normal Plant Response

Weed-control products are designed to affect plants and may occasionally cause temporary discoloration, yellowing, curling, growth suppression, or other effects to turf or nearby vegetation, particularly when plants are stressed by heat, drought, disease, improper irrigation, or other environmental conditions.

Temporary plant response following a properly performed application does not necessarily constitute property damage or improper application.

Limitation of Responsibility

To the fullest extent permitted by applicable law, Organo-Lawn is responsible only for damage directly caused by its negligent performance of the contracted weed-control service.

Organo-Lawn is not responsible for unsuccessful or reduced weed control resulting from weather, drought, irrigation, mowing, weed resistance, weed maturity, soil conditions, new germination, underlying lawn conditions, customer actions, third-party applications, failure to follow instructions, or other circumstances outside of Organo-Lawn’s reasonable control.

Payment for Services

The customer is responsible for payment for properly performed weed-control services even when complete weed elimination is not achieved.

The continued presence, emergence, or reappearance of weeds does not eliminate the customer’s obligation to pay for services performed when those conditions are consistent with the limitations described in these Terms and Conditions.

No Representation of Complete Weed Eradication

Unless specifically provided in a written guarantee, no statement by an employee, technician, salesperson, website, estimate, or other communication should be interpreted as a guarantee that all weeds will be permanently eliminated.

Weed management is an ongoing process, and results vary depending upon weed species and property conditions.

Acceptance of Terms

By scheduling service, approving an estimate, enrolling in a lawn care program, providing payment information, or allowing Organo-Lawn to perform the application, the customer acknowledges and accepts these Terms and Conditions.

The customer understands that weed-control services are intended to manage and reduce susceptible weeds and are not a guarantee of a completely weed-free property.

General Terms and Conditions

Fertilization Services

By scheduling, authorizing, or allowing Organo-Lawn to perform fertilization services, the customer acknowledges and agrees to the following Terms and Conditions.

1. Authorization to Perform Services

The customer authorizes Organo-Lawn to apply fertilizers, soil amendments, nutrients, and other products included in the customer’s selected lawn care program to the areas of the property reasonably understood to be included in the service.

Organo-Lawn will determine the appropriate products, application rates, timing, and application methods based on the lawn care program purchased, seasonal conditions, property conditions, and professional judgment.

2. Fertilization Results Are Not Guaranteed

Fertilization is intended to provide nutrients that support turfgrass health, color, growth, and recovery. However, lawn response varies considerably from property to property.

Organo-Lawn does not guarantee any specific improvement in lawn color, density, growth, appearance, or overall condition as a result of fertilization.

Results depend upon numerous conditions outside of Organo-Lawn’s control, including weather, temperature, rainfall, irrigation, soil conditions, grass varieties, mowing practices, shade, tree-root competition, traffic, drainage, insects, disease, drought, previous lawn care practices, and the overall condition of the lawn.

3. Fertilization Does Not Correct Other Lawn Problems

Fertilizer provides nutrients to the lawn but cannot correct all conditions that cause poor turf performance.

Fertilization alone may not correct problems caused by:

Improper watering
Poor sprinkler coverage
Drought stress
Excessive watering
Soil compaction
Poor soil conditions
Excessive thatch
Insect or grub damage
Turfgrass diseases
Pet damage
Shade
Tree-root competition
Winter desiccation
Spider mite damage
Heat stress
Drainage problems
Poor grading
Rock or construction debris beneath the soil
Improper mowing
Inappropriate grass varieties
Pre-existing lawn damage

Additional services or corrective measures may be necessary to address these conditions.

4. Customer Is Responsible for Proper Watering

Proper irrigation is essential for maintaining a healthy lawn and obtaining the benefits of fertilization.

The customer is responsible for providing adequate and appropriate irrigation unless Organo-Lawn has specifically agreed in writing to manage the customer’s sprinkler system.

Organo-Lawn is not responsible for poor results, discoloration, turf decline, fertilizer response, or lawn damage resulting from improper watering, sprinkler coverage problems, sprinkler malfunctions, watering restrictions, controller programming, drought conditions, or failure to properly irrigate the lawn.

5. Sprinkler Coverage

Fertilization cannot compensate for inadequate sprinkler coverage.

If portions of the lawn consistently appear different in color, growth, or density, sprinkler coverage or irrigation programming should be evaluated.

Organo-Lawn may recommend a sprinkler audit or repair. The customer is responsible for authorizing and completing recommended irrigation corrections.

Failure to correct known irrigation problems may significantly reduce the effectiveness of lawn care services.

6. Weather Conditions

Weather has a substantial impact on fertilizer performance and turfgrass response.

Heat, drought, cold temperatures, excessive rainfall, lack of rainfall, snow, wind, rapid temperature changes, and other weather conditions may delay or reduce the lawn’s response to fertilization.

Organo-Lawn does not guarantee results that are dependent upon weather conditions outside of its control.

7. Application Timing

Organo-Lawn determines application timing based upon seasonal conditions, weather, route scheduling, product requirements, and professional judgment.

Scheduled application dates are estimates and may be changed because of weather, soil conditions, equipment issues, staffing, product availability, or other operational circumstances.

Applications do not need to occur on the exact same dates or at identical intervals each year to be effective.

8. Lawn Color Is Not a Measure of Fertilizer Effectiveness

Grass color is affected by many factors other than nutrient availability.

Differences in grass species, irrigation, shade, temperature, soil conditions, mowing height, dormancy, drought stress, and seasonal conditions can significantly affect lawn color.

A lawn that does not become dark green following an application does not necessarily indicate that the fertilizer was ineffective or improperly applied.

9. Fertilization Does Not Include Weed Control Unless Specifically Purchased

Fertilization and weed control are separate services unless specifically identified as part of the customer’s lawn care program.

The presence of weeds following a fertilizer application does not indicate that the fertilizer application failed.

No weed control is implied or guaranteed unless a weed-control service was specifically included in the customer’s program.

10. Fertilization Does Not Include Insect or Disease Control

Fertilization does not prevent or control insects, grubs, mites, turfgrass diseases, fungus, or other pests unless the customer has specifically purchased a treatment intended for that purpose.

Organo-Lawn is not responsible for lawn damage caused by insects, disease, fungus, mites, grubs, or other pests merely because the lawn is receiving fertilization services.

11. Existing Lawn Damage

Organo-Lawn is not responsible for lawn damage or turf conditions that existed before an application or resulted from conditions unrelated to the application.

Fertilization may improve the health of existing turf but cannot restore areas where grass plants are dead.

Dead or severely damaged areas may require seeding, sod, soil modification, irrigation corrections, or other services.

12. Newly Seeded or Sodded Lawns

New seed and sod may respond differently to fertilization than established turf.

The customer is responsible for informing Organo-Lawn of any newly seeded or newly sodded areas before an application is performed.

Organo-Lawn is not responsible for damage or poor results when the company was not informed of recent seeding, sod installation, or other significant changes to the lawn.

13. Mowing Practices

Proper mowing is an important component of lawn health.

The customer is responsible for maintaining an appropriate mowing height, using reasonably sharp mower blades, and avoiding excessive removal of the grass blade.

Organo-Lawn is not responsible for turf damage, discoloration, stress, or poor results caused by improper mowing practices.

14. Property Access

The customer is responsible for providing reasonable access to all lawn areas scheduled for service.

Gates must be unlocked and pets must be secured. Toys, hoses, furniture, temporary fencing, and other obstacles should be removed when they prevent reasonable access to the lawn.

Areas that cannot be safely or reasonably accessed may be skipped.

Organo-Lawn is not required to return at no charge to treat areas that were inaccessible at the time of the scheduled application.

15. Pets, Children, and Property Use

The customer is responsible for following any post-application instructions provided by Organo-Lawn, including any watering requirements or temporary restrictions concerning people or pets.

Where a product label establishes specific re-entry, watering, or safety requirements, those requirements control.

The customer is responsible for communicating applicable instructions to household members, tenants, guests, landscapers, and other individuals using the property.

16. Customer Disclosure

The customer is responsible for notifying Organo-Lawn before service of unusual property conditions that may affect an application.

This includes newly seeded areas, newly installed sod, sensitive landscaping, property modifications, irrigation problems, construction activity, areas that should not be treated, or other conditions that would not be reasonably apparent to the technician.

17. Product Selection and Substitution

Organo-Lawn reserves the right to select or substitute fertilizers, nutrient sources, soil amendments, and application methods when reasonably necessary due to seasonal conditions, product availability, regulatory requirements, supply issues, or professional judgment.

Substituted products may differ in appearance, odor, formulation, or nutrient composition while serving a substantially similar lawn-care purpose.

18. Temporary Conditions Following Application

Some fertilizers and soil amendments may temporarily remain visible on the lawn or produce an odor following application.

Temporary granules, footprints, wheel marks, odor, minor discoloration, or other normal conditions associated with an application do not constitute defective service.

19. Property Boundaries and Treatment Areas

Organo-Lawn will make reasonable efforts to treat the lawn areas associated with the customer’s property.

The customer is responsible for informing Organo-Lawn of unusual, unclear, disputed, or recently changed property boundaries.

Organo-Lawn is not responsible for inadvertently treating an adjacent area when property boundaries are not reasonably identifiable and the customer has not provided appropriate notice.

20. Recommendations for Corrective Services

During the course of service, Organo-Lawn may identify conditions that could negatively affect the lawn and recommend additional services such as aeration, seeding, sprinkler audits, sprinkler repairs, insect treatments, disease treatments, soil amendments, compost applications, or other corrective services.

These recommendations are intended to improve lawn conditions but are separate from the fertilization service unless specifically included in the customer’s program.

Organo-Lawn is not responsible for continued or worsening lawn problems when recommended corrective action is declined or not completed.

21. Service Concerns and Claims

Any concern regarding an application should be reported to Organo-Lawn promptly after the customer becomes aware of the issue.

The customer must provide Organo-Lawn with a reasonable opportunity to inspect the property and evaluate the concern before another lawn care company, landscaper, contractor, or other person performs corrective work.

Organo-Lawn may deny responsibility for claims when the condition has been altered, treated, repaired, reseeded, replaced, or otherwise made unavailable for inspection before Organo-Lawn has had a reasonable opportunity to evaluate it.

22. Third-Party Services

Organo-Lawn is not responsible for the actions of other lawn care companies, landscapers, mowing companies, sprinkler contractors, homeowners, tenants, or other third parties.

The application of fertilizers, herbicides, pesticides, soil amendments, or other products by another party may affect the lawn and may make it impossible to determine the cause of a subsequent lawn problem.

23. No Reimbursement for Unauthorized Corrective Work

The customer may not hire another company to perform corrective work and expect reimbursement from Organo-Lawn without first notifying Organo-Lawn and providing Organo-Lawn with a reasonable opportunity to inspect the condition.

Organo-Lawn is not responsible for third-party expenses or repairs that were not authorized by Organo-Lawn in advance.

24. Limitation of Responsibility

To the fullest extent permitted by applicable law, Organo-Lawn is responsible only for damage directly caused by its negligent performance of the fertilization service.

Organo-Lawn is not responsible for damage or poor lawn performance resulting from weather, drought, watering restrictions, irrigation problems, pre-existing conditions, insects, disease, animals, improper mowing, third-party applications, soil conditions, customer actions, or other circumstances outside of Organo-Lawn’s reasonable control.

25. No Guarantee Against Future Lawn Damage

Completion of a fertilizer application does not constitute a guarantee against future lawn damage or deterioration.

Lawn conditions can change rapidly due to weather, irrigation, insects, disease, environmental stress, or other factors outside of Organo-Lawn’s control.

26. Payment for Services

The customer is responsible for payment for properly performed fertilization services regardless of whether the lawn achieves the customer’s desired color, appearance, density, or growth.

Dissatisfaction with lawn conditions caused by circumstances outside of Organo-Lawn’s control does not eliminate the customer’s obligation to pay for services performed.

27. Acceptance of Terms

The customer understands that fertilization is one component of a complete lawn care program and that successful results depend upon proper irrigation, mowing, weather, soil conditions, pest management, and other factors that may be outside of Organo-Lawn’s control.

General Terms and Conditions

AERATION SERVICES

By scheduling, authorizing, or allowing Organo-Lawn to perform aeration services, the customer acknowledges and agrees to the following Terms and Conditions.

Authorization to Perform Aeration

The customer authorizes Organo-Lawn to operate mechanical aeration equipment on the areas of the property reasonably understood to be included in the service.

Aeration involves mechanically penetrating the soil with hollow or solid tines. The customer understands that this process carries an inherent risk of contacting objects located at or below the soil surface.

Customer Is Responsible for Marking Sprinkler Heads

ALL SPRINKLER HEADS MUST BE CLEARLY MARKED BY THE CUSTOMER PRIOR TO AERATION.

The customer is responsible for locating and clearly marking every sprinkler head or other irrigation component that could potentially be contacted by aeration equipment.

Organo-Lawn is not responsible for damage to sprinkler heads or other irrigation components that are not clearly and accurately marked prior to service.

Customer Is Responsible for Marking Underground and Hidden Objects

The customer is responsible for identifying and clearly marking all known underground, shallow-buried, concealed, or surface-level objects that could be damaged by aeration equipment, including but not limited to:

Sprinkler heads
Valve boxes
Shallow irrigation lines
Drip irrigation
Invisible or electronic pet fences
Landscape lighting and wiring
Private electrical lines
Internet, cable, or communication lines
Drainage systems and drain pipes
French drains
Cleanouts
Septic components
Private utility lines
Outdoor speaker wiring
Low-voltage wiring
Tree or landscape irrigation
Buried edging
Survey markers
Shallow pipes or tubing
Any other privately installed or concealed objects

Organo-Lawn is not responsible for damage to underground, concealed, improperly installed, shallow-buried, or unmarked items.

Public Utility Locates Do Not Identify Everything

Public utility locating services generally do not locate privately installed irrigation systems, landscape lighting, invisible fences, drainage systems, private electrical lines, or similar privately installed components.

It is the customer’s responsibility to identify and mark these items before aeration.

Damage to Unmarked or Improperly Installed Irrigation Components

Irrigation components should be installed at an appropriate depth and in accordance with applicable installation standards.

Organo-Lawn is not responsible for damage to irrigation pipes, wires, fittings, drip lines, or other components that are installed too close to the soil surface or within the normal operating depth of aeration equipment.

This limitation applies even when the customer was unaware that the component was installed improperly or at an insufficient depth.

Access to the Property

The customer is responsible for providing safe and reasonable access to all areas scheduled for aeration.

Gates must be unlocked and sufficiently wide for the equipment being used. Vehicles, furniture, toys, hoses, temporary fencing, pet waste, decorations, and other obstacles should be removed before the technician arrives.

Areas that cannot be safely or reasonably accessed may be skipped and are not guaranteed to be serviced.

A return trip requested because access was unavailable may result in an additional service charge.

Pets and Children

Children and pets must remain away from aeration equipment while the service is being performed.

The customer is responsible for securing pets before the technician enters the property. Organo-Lawn is not responsible for pets escaping through gates that must be opened to access the property, provided reasonable care was exercised by the technician.

Lawn and Soil Conditions

Aeration results are dependent upon soil type, soil moisture, compaction, turf density, thatch, rocks, tree roots, weather, irrigation, and other site conditions outside of Organo-Lawn’s control.

Organo-Lawn does not guarantee a specific number, length, depth, or density of aeration plugs.

Hard, dry, rocky, heavily compacted, frozen, excessively wet, or root-filled soil may prevent aeration equipment from achieving its normal penetration depth.

Customer Is Responsible for Proper Watering Before Service

The lawn should contain sufficient soil moisture for the aerator to properly penetrate the soil.

If the soil is excessively dry, the aeration may produce shallower or fewer plugs. If the soil is excessively wet, aeration may cause excessive surface disturbance or may not be safely performed.

Organo-Lawn may perform the service under existing conditions, modify the service, skip affected areas, or reschedule the service at its discretion.

Rocks, Roots and Other Natural Conditions

Aeration equipment may encounter rocks, gravel, roots, construction debris, buried concrete, or other naturally occurring or pre-existing materials.

Organo-Lawn is not responsible for damage caused by or resulting from these conditions, including minor turf disturbance or incomplete aeration in affected areas.

Technicians may skip areas where operating the equipment could create an unreasonable risk of injury or equipment damage.

Normal Turf Disturbance

Aeration is a mechanical process and may temporarily disturb the appearance of the lawn.

Aeration may produce soil plugs, small holes, disturbed turf, exposed soil, minor tearing, tire marks, or other temporary changes to the lawn.

These conditions are considered a normal part of the aeration process and do not constitute property damage or defective service.

Slopes and Unsafe Areas

Organo-Lawn reserves the right to decline or discontinue aeration in areas that the technician determines cannot be safely serviced.

This may include steep slopes, retaining-wall edges, drainage areas, extremely wet areas, narrow spaces, areas containing excessive rocks or roots, or locations where operating the equipment could create a risk of injury or property damage.

Landscaping and Edging

The customer is responsible for identifying landscape edging, shallow borders, irrigation components, landscape lighting, or other objects located near the lawn’s perimeter.

Organo-Lawn will make reasonable efforts to avoid visible obstacles but is not responsible for damage to concealed, difficult-to-see, improperly installed, or unmarked objects.

No Guarantee of Lawn Improvement

Aeration is intended to help reduce soil compaction and improve the movement of air, water, and nutrients into the soil.

However, lawn conditions are affected by numerous factors outside Organo-Lawn’s control. Therefore, Organo-Lawn does not guarantee that aeration will correct compaction, eliminate thatch, improve turf density, eliminate bare areas, correct drainage problems, or produce any specific improvement in the appearance or health of the lawn.

Aeration Does Not Correct Sprinkler Problems

Aeration does not correct improper sprinkler coverage, watering schedules, drainage problems, soil deficiencies, excessive thatch, disease, insect damage, pet damage, winter damage, drought stress, or other underlying lawn problems.

Additional services may be necessary to address these conditions.

Damage Claims Must Be Reported Promptly

Any claim of property damage allegedly resulting from aeration must be reported to Organo-Lawn as soon as reasonably possible after the service is completed.

The customer must provide Organo-Lawn with a reasonable opportunity to inspect the alleged damage before repairs are performed by the homeowner or another contractor.

Organo-Lawn may deny responsibility for claims when the alleged damage has been repaired, altered, removed, or otherwise made unavailable for inspection before Organo-Lawn has had a reasonable opportunity to evaluate it.

Third-Party Repairs

Customers should not authorize another contractor to repair alleged aeration damage before Organo-Lawn has inspected the property and determined responsibility.

Organo-Lawn is not responsible for third-party repair charges that were not authorized by Organo-Lawn in advance.

Limitation of Liability

To the fullest extent permitted by applicable law, Organo-Lawn’s responsibility for property damage is limited to damage directly caused by the negligent performance of the aeration service.

Organo-Lawn is not responsible for damage resulting from unmarked objects, hidden conditions, improperly installed components, shallow-buried components, pre-existing damage, natural conditions, or circumstances outside of Organo-Lawn’s reasonable control.

Weather and Scheduling

Aeration services are weather-dependent and may be delayed, rescheduled, or canceled because of rain, snow, frozen soil, excessive heat, drought, excessively wet or dry soil, unsafe conditions, equipment issues, or other circumstances.

Scheduled service dates are estimates and are not guaranteed unless specifically agreed to in writing.

Customer Preparation

Before the scheduled service, the customer is responsible for:

Clearly marking all sprinkler heads and other potential hazards.
Identifying private underground lines and components.
Removing hoses, toys, furniture, decorations, and other objects from the lawn.
Cleaning up pet waste.
Unlocking gates and providing access to the service area.
Securing pets.
Providing appropriate soil moisture when conditions are dry.

Failure to properly prepare the property may result in portions of the lawn being skipped, the service being rescheduled, or additional charges.

Areas Not Serviced

Organo-Lawn is not obligated to aerate areas that are inaccessible, unsafe, excessively steep, excessively wet, excessively dry, obstructed, or likely to cause damage to equipment or property.

The technician has sole discretion to determine whether an area can be safely aerated.

No Warranty Against Pre-Existing Conditions

Aeration does not create a warranty for the condition of the lawn, irrigation system, landscaping, drainage system, underground utilities, or other portions of the property.

Organo-Lawn is responsible only for the aeration service actually performed.

Payment

Payment is due according to the terms of the customer’s service agreement.

The customer remains responsible for payment when portions of the property cannot be aerated because of conditions outside Organo-Lawn’s control, including inaccessible areas, unmarked hazards, unsafe conditions, improperly prepared areas, or conditions that prevent normal equipment operation, to the extent permitted by applicable law.

General Terms and Conditions

Sprinkler System Services

By authorizing sprinkler repair, diagnostic, startup, winterization, or any related irrigation services, the customer agrees to the following Terms and Conditions.

Service Rates and Charges

Sprinkler repair services are billed at the company’s current hourly labor rate, plus the cost of parts, materials, applicable taxes, and any additional charges disclosed to the customer.

Labor time may include time spent diagnosing the problem, locating valves or wiring, excavating, obtaining necessary parts, repairing the system, testing the repair, adjusting the system, and restoring the work area.

A service call or minimum labor charge may apply even if the technician is unable to complete the repair or the customer elects not to proceed after diagnosis.

Estimates Are Not Guaranteed

Any estimate provided before or during the service is based on the information available at that time and is not a guaranteed final price unless specifically stated in writing.

Sprinkler systems contain underground pipes, valves, wiring, fittings, and other components that cannot always be evaluated until excavation or diagnostic work begins.

If additional problems are discovered, additional labor, parts, or services may be required.

Authorization to Perform Work

By scheduling or approving sprinkler repair services, the customer authorizes the company to perform reasonable diagnostic work necessary to identify the problem.

If the repair is expected to substantially exceed the originally discussed scope of work, the company will make reasonable efforts to obtain customer authorization before proceeding with the additional work if the additional charges are going to be more than $300.00 above the estimate.

Access to the Property

The customer is responsible for providing reasonable access to all areas necessary to perform the service, including sprinkler controllers, valve boxes, backflow devices, water shutoffs, crawlspaces, basements, garages, utility areas, and landscaped areas.

Locked gates, inaccessible equipment, aggressive animals, vehicles, stored items, or other obstructions may prevent or delay service. Additional charges may apply if a return visit is required.

Underground Utilities and Private Property

The customer must disclose the location of any known private underground utilities or improvements that may not be identified by public utility locating services. These may include, but are not limited to:

Private electrical wiring
Landscape lighting
Invisible dog fences
Drainage systems
Private water lines
Irrigation lines
Gas lines serving outdoor equipment
Internet, cable, or communication lines
Septic systems
French drains
Pool or hot tub equipment
Other privately installed underground systems

The company is not responsible for damage to private underground items that were not properly marked, disclosed, or reasonably identifiable before work began.

Excavation and Landscape Disturbance

Sprinkler repairs frequently require digging in lawns, gardens, mulch beds, rock beds, or landscaped areas.

The customer understands that reasonable disturbance of turf, soil, mulch, rock, roots, landscape fabric, or plant material may be necessary to access and repair underground components.

The company will make reasonable efforts to minimize disturbance and restore the work area; however, exact restoration of turf, landscaping, decorative rock, mulch, edging, or other materials is not included unless specifically stated in the work order.

Existing System Condition

The company is responsible only for the specific work performed.

Sprinkler systems often contain aging or deteriorated pipes, fittings, valves, wiring, sprinkler heads, backflow devices, controllers, and other components. Repairing one problem may reveal another problem or cause a weak or deteriorated component elsewhere in the system to fail once normal water pressure is restored.

The company is not responsible for failures of components that were not repaired or replaced as part of the service.

Hidden or Undiscoverable Problems

Some sprinkler problems cannot be identified during the initial inspection or repair. These may include intermittent electrical problems, underground leaks, damaged wiring, partially functioning valves, pressure-related failures, root damage, improperly installed components, or problems that occur only under certain operating conditions.

Completion of a repair does not constitute a representation that the entire sprinkler system is free from defects.

Electrical and Wiring Repairs

Sprinkler wiring problems can be difficult to diagnose, particularly when wiring is buried, damaged, improperly spliced, or installed without spare wires.

If an existing wire cannot be repaired or a spare wire is unavailable, installation of new wiring may require additional excavation and labor.

The customer is responsible for these additional charges if the work is authorized.

Water Pressure and System Design

The company cannot guarantee sprinkler performance when problems are caused by insufficient or excessive water pressure, inadequate water supply, improper system design, improperly sized pipes, excessive numbers of sprinkler heads on a zone, incompatible components, or modifications made by others.

Correcting these conditions may require additional work beyond the original repair.

Controller Programming

When requested, the company may assist with programming the sprinkler controller. Controller programming is based on conditions known at the time of service.

The customer remains responsible for monitoring the property and making watering adjustments as necessary for weather, governmental watering restrictions, plant requirements, soil conditions, seasonal changes, and other site-specific conditions.

Smart Controllers and Internet Connectivity

For Wi-Fi or internet-connected sprinkler controllers, the customer is responsible for maintaining electrical power, internet service, Wi-Fi connectivity, passwords, subscriptions, and any required third-party accounts.

The company is not responsible for controller failures, missed watering, programming changes, connectivity problems, software updates, manufacturer outages, or other issues caused by third-party hardware, software, internet service, or cloud-based services.

Repair Warranty

Unless otherwise stated in writing, the company warrants only the specific parts installed and labor performed by the company for a period of [30 Days] from the date of service.

The warranty applies only to defects directly related to the company’s workmanship or a part supplied and installed by the company.

The warranty does not cover unrelated system failures, normal wear and tear, freeze damage, excessive water pressure, misuse, vandalism, animal damage, root intrusion, settling, construction activity, electrical surges, acts of nature, manufacturer defects outside the applicable manufacturer’s warranty, or work performed or modified by another person or company.

Warranty Inspection Required

If the customer believes a warranted repair has failed, the company must be given an opportunity to inspect the problem before another contractor performs repairs.

If another company or individual alters, removes, repairs, or replaces the work before the company has an opportunity to inspect it, the warranty may be void.

No Guarantee of Entire System

A sprinkler repair visit is not a complete inspection or certification of the entire irrigation system unless a comprehensive sprinkler audit or inspection was specifically purchased.

Repairing one or more identified problems does not guarantee that additional problems do not exist elsewhere in the system.

Freeze Damage

The company is not responsible for damage caused by freezing weather except when the customer can demonstrate that the damage resulted directly from negligent performance of a winterization service performed by the company.

Winterization cannot guarantee that every component will survive freezing conditions, particularly when a system contains improper installation, unusual plumbing configurations, failed valves, trapped water, pre-existing damage, or components that cannot be completely drained or winterized.

Customer-Supplied Parts

The company will not install customer-supplied parts.

If customer-supplied parts are installed, the company does not warranty those parts and may charge additional labor if the part is defective, incompatible, incomplete, or requires replacement.

Work Performed by Others

The company is not responsible for repairs, modifications, adjustments, programming changes, or damage caused by homeowners, landscapers, plumbers, electricians, contractors, utility companies, or other third parties.

Any warranty provided by the company applies only to work actually performed by the company.

Property Damage and Pre-Existing Conditions

The company is not responsible for pre-existing damage or conditions, including deteriorated plumbing, corroded fittings, defective shutoff valves, improperly installed systems, damaged wiring, cracked pipes, failing backflow devices, or other conditions that existed before service.

If performing a reasonable repair exposes or causes a pre-existing deteriorated component to fail, additional repairs will be the customer’s responsibility unless the failure resulted from the company’s negligence.

Water Shutoffs and Interior Plumbing

When sprinkler service requires operation of an interior or exterior water shutoff, the customer acknowledges that older or deteriorated valves and plumbing components may leak or fail when operated.

The company is not responsible for failure of pre-existing plumbing components unless the damage was caused by the company’s negligence.

Repairs to household plumbing may require a licensed plumber and are not included in sprinkler repair services unless specifically stated.

Payment

Payment is due upon completion of the service unless other arrangements have been approved in writing.

The customer is responsible for all authorized labor, parts, materials, service charges, and applicable taxes.

Past-due balances may be subject to late fees, collection costs, or other charges permitted by applicable law and the customer’s service agreement.

Any guarantee is voided if full payment is not made within 30 days of the completion of the services.

Photos and Documentation

The company may take photographs or videos of sprinkler components, damaged areas, repairs, equipment, and surrounding property for service documentation, warranty verification, technician training, and internal recordkeeping.

Limitation of Responsibility

To the extent permitted by applicable law, the company’s responsibility is limited to damage directly resulting from the company’s negligent performance of the authorized work.

The company is not responsible for indirect or consequential losses such as increased water bills, plant or turf damage, loss of landscaping, loss of use, or damage resulting from an unrelated or previously unknown sprinkler system failure, except where such limitations are prohibited by law.

Customer Responsibility After Service

The customer is responsible for monitoring the sprinkler system after repairs have been completed.

If the customer notices leaking, flooding, unusually high water usage, improper operation, or another potential malfunction, the customer should shut off the affected system when reasonably possible and contact the company promptly.

Continued operation of a system after a known problem may cause additional damage for which the company is not responsible.

In the case of a water rupture, valve failure, or any other water leakage. The company is not liable for any additional charges due to water usage.

Acceptance of Terms

By authorizing the service, electronically approving an estimate, signing a work order, providing payment information, or allowing the technician to begin work, the customer acknowledges that they have reviewed and accepted these Terms and Conditions.

Sprinkler ServiceCancellation Policy

Due to numerous late notice cancellations, we are now enforcing a strict cancellation fee for sprinkler audits. Our sprinkler technicians have specialized training in both sprinkler system mechanics and lawn hydration assessment, making their expertise a high-demand skill set.

Timely cancellations allow us to serve other customers on our waitlist. Late cancellations waste valuable appointment slots.

Sprinkler Cancellation Fees:

No fee if canceled/rescheduled before 12:00 PM the business day before service
$55 fee if canceled/rescheduled after 12:00 PM the business day before service and before estimated arrival times are sent
$65 fee if canceled/rescheduled after estimated arrival times have been sent
$75 fee or 50% of the audit cost (whichever is greater) if canceled/rescheduled, or no one is home, after our technician arrives

Client Responsibilities

Provide access to the property on scheduled service dates.
Maintain proper lawn care practices, including watering and mowing.
Notify us of any concerns within 48 hours of service completion.
Secure pets and ensure the service area is free from obstacles.

Service Scheduling & Weather

Service dates may vary based on weather conditions, soil saturation, or operational needs.
We reserve the right to adjust schedules to ensure safe and effective applications.

Payment Terms

Payment is due upon receipt of invoice unless otherwise agreed in writing.
Late payments may result in service suspension and/or late fees.

Liability Limitations

We are not responsible for damage due to hidden or unmarked underground utilities or objects.
We are not liable for lawn damage caused by drought, pests, diseases, soil deficiencies, sprinkler malfunctions / design flaws, or misuse of the property.
Client agrees that results vary based on environmental and maintenance factors.

Cancellation & Modifications

Either party may cancel services with notification to the other party 24 hours prior to the service date.
Prepaid services are refundable at our discretion, minus costs for work already completed.
Full-season programs cancelled before completion will incur a cancellation discount correction, adjusting previously discounted services to the standard One-Time or À La Carte pricing. This is not an additional fee—it is an adjustment to reflect the correct pricing for completed services.
Same-day cancellations of lawn and tree care services may be subject to a cancellation fee of 50%–100% of the scheduled service cost. Because we reserve time on our schedule and prepare liquid products that must be used the same day, we cannot reverse or reuse materials once they are mixed. To avoid fees, please cancel or reschedule in advance.
Sprinkler Service Cancellations Policy:

Timely cancellations allow us to serve other customers on our waitlist. Late cancellations waste valuable appointment slots.

Sprinkler Cancellation Fees:

No fee if canceled/rescheduled before 12:00 PM the business day before service
$45 fee if canceled/rescheduled after 12:00 PM the business day before service and before estimated arrival times are sent
$55 fee if canceled/rescheduled after estimated arrival times have been sent
$75 fee or 50% of the audit cost (whichever is greater) if canceled/rescheduled, or no one is home, after our technician arrives

Code of Conduct

To ensure positive, productive, and respectful interactions, both the Client and our staff agree to uphold the following standards:

Professionalism: All communication between the Client and our customer service representatives, technicians, and staff must remain professional at all times.
Politeness & Respect: We expect courteous and respectful interactions. Abusive, threatening, discriminatory, or hostile behavior will not be tolerated.
Constructive Communication: If issues or concerns arise, the Client agrees to communicate them calmly and clearly so they can be resolved efficiently.
Zero Tolerance Policy: We reserve the right to discontinue services or refuse service to any Client who engages in harassment, verbal abuse, intimidation, or any conduct that creates an unsafe or hostile environment for our team.
Mutual Cooperation: Both parties agree to work together in good faith to address and resolve service-related concerns.

Acceptance of Terms

By scheduling or receiving services, the Client acknowledges and agrees to these Terms and Conditions.

Amendments to Terms

We reserve the right to modify, update, or change these Terms and Conditions at any time. Any revisions will take effect immediately upon posting. Continued use of our Services constitutes acceptance of the updated Terms.

DISPUTE RESOLUTION, MEDIATION, ARBITRATION AND COLORADO LAW

Good-Faith Resolution of Disputes

Before initiating formal legal proceedings, the customer agrees to provide Organo-Lawn with written notice describing any dispute, claim, alleged damage, billing disagreement, or other complaint arising out of or relating to services provided by Organo-Lawn.

The customer agrees to provide Organo-Lawn with a reasonable opportunity to investigate the matter, inspect the property when applicable, and attempt to resolve the dispute.

Whenever reasonably possible, the parties agree to attempt to resolve disputes informally before proceeding to mediation or arbitration.

Mediation

If the parties are unable to resolve the dispute informally, either party may request that the dispute be submitted to mediation before proceeding to binding arbitration.

The mediation shall take place in the State of Colorado before a mutually agreed-upon neutral mediator.

The parties will participate in the mediation in good faith in an effort to resolve the dispute.

Unless otherwise required by Colorado law or agreed to by the parties, each party shall be responsible for its own attorney fees and expenses associated with mediation, and the mediator’s fees shall be allocated between the parties as agreed upon or as required by applicable law.

Binding Arbitration

If a dispute cannot be resolved informally or through mediation, any dispute, controversy, or claim arising out of or relating to the customer’s relationship with Organo-Lawn, these Terms and Conditions, services performed or proposed to be performed, payments, property damage, representations, warranties, or any other matter between the customer and Organo-Lawn shall, to the fullest extent permitted by applicable law, be resolved through final and binding arbitration rather than through a lawsuit in court.

The arbitration shall be conducted by a single neutral arbitrator and shall take place exclusively within the State of Colorado, unless the parties mutually agree in writing to another arrangement.

Colorado Arbitration Law

The arbitration shall be governed by the Colorado Uniform Arbitration Act, C.R.S. § 13-22-201 et seq., to the extent applicable and not preempted by controlling federal law.

The arbitrator shall apply the substantive law of the State of Colorado to the dispute.

Colorado Governing Law

These Terms and Conditions, the customer’s service agreement, and any dispute or claim arising out of or relating to services provided by Organo-Lawn shall be governed by and interpreted under the laws of the State of Colorado, without regard to Colorado’s conflict-of-law principles, except to the extent that applicable federal law controls or preempts state law.

No party shall be required by these Terms and Conditions to arbitrate a dispute outside the State of Colorado.

Arbitration Location

Unless otherwise required by applicable law or mutually agreed upon in writing, any arbitration shall occur within the State of Colorado at a location reasonably related to the parties, the property receiving services, or Organo-Lawn’s business operations.

Nothing in this provision is intended to waive any venue protection that cannot legally be waived by a consumer under Colorado law.

Individual Claims Only – No Class Arbitration

To the fullest extent permitted by applicable law, disputes shall be resolved on an individual basis.

Neither the customer nor Organo-Lawn shall seek to have a dispute heard as a class action, collective action, consolidated arbitration, representative action, or private attorney general action unless applicable law provides that such a waiver cannot legally be enforced.

The arbitrator shall have authority to award relief only to the individual parties involved in the arbitration and only to the extent necessary to resolve their individual dispute.

Waiver of Jury Trial

TO THE FULLEST EXTENT PERMITTED BY LAW, THE CUSTOMER AND ORGANO-LAWN UNDERSTAND AND AGREE THAT BY AGREEING TO BINDING ARBITRATION, EACH PARTY IS WAIVING THE RIGHT TO HAVE A DISPUTE DECIDED BY A JUDGE OR JURY IN COURT.

Arbitration generally involves a neutral arbitrator rather than a judge or jury and may involve procedures that differ from those available in court.

Small Claims Court Exception

Notwithstanding the arbitration requirement, either party may bring an individual claim in a Colorado small claims court when the claim qualifies for that court and applicable law permits the claim to proceed there.

If a claim exceeds the jurisdiction of small claims court or otherwise does not qualify for small claims proceedings, the dispute shall be subject to the dispute-resolution provisions contained in these Terms and Conditions.

Injunctive or Emergency Relief

Nothing in this agreement prevents either party from seeking temporary, emergency, or provisional relief from a court of competent jurisdiction when such relief is legally available and reasonably necessary to protect property, preserve evidence, prevent immediate harm, or preserve the ability to obtain meaningful relief through arbitration.

Seeking such relief shall not, by itself, waive the right to arbitration.

Arbitration Costs

Arbitration fees and costs shall be allocated in accordance with applicable Colorado law and the applicable arbitration rules.

A consumer shall not be required under these Terms and Conditions to pay arbitration fees or costs in an amount prohibited by Colorado law.

Unless otherwise authorized by applicable law, awarded by the arbitrator, or agreed upon after a dispute arises, each party shall be responsible for its own attorney fees and expenses.

Authority of Arbitrator

Subject to applicable law, the arbitrator may award any remedy or relief that would otherwise be available to the individual party under Colorado law.

The arbitrator shall issue a final decision, and judgment upon the arbitration award may be entered in a court having jurisdiction over the matter.

Confidentiality

To the extent permitted by applicable law, the parties agree to maintain the confidentiality of non-public information exchanged during mediation or arbitration, except where disclosure is reasonably necessary to conduct the proceeding, enforce or challenge an arbitration award, comply with law, communicate with legal or financial advisors, or exercise a legal right.

Claims Against Employees and Representatives

To the fullest extent permitted by law, this dispute-resolution provision applies to claims involving Organo-Lawn and its owners, officers, managers, employees, technicians, agents, representatives, affiliates, successors, and assigns when the claim arises out of or relates to services provided by or on behalf of Organo-Lawn.

Severability

If any portion of this dispute-resolution provision is determined to be invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by law or severed when appropriate, and the remaining provisions shall remain in effect, except where applicable law requires a different result.

Survival

These dispute-resolution provisions shall survive completion or cancellation of services, termination of the customer relationship, payment of the customer’s account, or expiration of any service agreement to the extent permitted by applicable law.

Customer Acknowledgment

By accepting Organo-Lawn’s Terms and Conditions, approving services, enrolling in a service program, or otherwise entering into a service agreement containing this provision, the customer acknowledges that they have been provided an opportunity to review this dispute-resolution provision.

THE CUSTOMER UNDERSTANDS THAT THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION AND THAT, EXCEPT FOR CLAIMS OR REMEDIES EXPRESSLY EXCLUDED ABOVE OR OTHERWISE EXCLUDED BY LAW, THE CUSTOMER AND ORGANO-LAWN ARE AGREEING TO RESOLVE DISPUTES THROUGH ARBITRATION RATHER THAN A LAWSUIT BEFORE A JUDGE OR JURY.

TREE AND SHRUB CARE SERVICES

These Terms and Conditions apply to tree and shrub fertilization, nutrient treatments, insect-control treatments, and related plant-health-care services performed by Organo-Lawn (“Company”). By authorizing, scheduling, or allowing services to be performed, the customer agrees to the following Terms and Conditions.

Scope of Services

Organo-Lawn provides plant-health-care services that may include tree and shrub fertilization, nutrient applications, soil treatments, systemic treatments, insect-control applications, and other treatments specifically identified in the customer’s service agreement, estimate, or work order.

Only services specifically listed in the customer’s service agreement or work order are included. Inspection of the property or performance of one service does not obligate Organo-Lawn to identify or treat every condition affecting trees or shrubs on the property.

No Guarantee of Plant Survival

Trees and shrubs are living organisms affected by numerous conditions outside Organo-Lawn’s control, including weather, drought, extreme temperatures, winter injury, soil conditions, irrigation, planting practices, construction damage, age, previous damage, disease, insects, wildlife, environmental conditions, and the overall health of the plant.

Accordingly, Organo-Lawn does not guarantee that any tree or shrub will survive, recover, improve, flower, produce fruit, regain lost foliage, or return to its original condition following treatment.

The death or decline of a treated tree or shrub does not, by itself, establish that a treatment was improperly recommended or performed.

Treatment Results Are Not Guaranteed

Organo-Lawn will make reasonable efforts to provide treatments consistent with generally accepted plant-health-care practices. However, results cannot be guaranteed.

Fertilization and nutrient treatments may improve plant health but cannot reverse all existing damage or correct every underlying environmental, soil, irrigation, structural, or physiological problem.

Insect-control treatments are intended to reduce or manage targeted insect populations. No insect-control treatment is guaranteed to provide 100% control or prevent future insect activity.

Existing Damage and Pre-Existing Conditions

Organo-Lawn is not responsible for damage, decline, discoloration, dieback, death, or other problems caused by conditions existing before treatment, whether or not those conditions were visible or known at the time of service.

Treatment of a stressed, declining, damaged, diseased, or insect-infested plant does not constitute a representation that the plant can or will recover.

Diagnosis and Recommendations

Plant-health problems can have similar symptoms and may involve multiple contributing factors. Recommendations are based on the conditions reasonably observable at the time of inspection and the information available to Organo-Lawn.

Conditions may change over time, and additional problems may become apparent after treatment. Organo-Lawn is not responsible for hidden conditions or for conditions that could not reasonably have been identified during a normal visual inspection.

Laboratory testing, soil testing, tissue testing, root excavation, or other specialized diagnostic procedures are not included unless specifically stated in writing.

Insect-Control Limitations

Insect populations and activity vary based on weather, pest life cycles, neighboring properties, environmental conditions, treatment timing, and other factors outside Organo-Lawn’s control.

A treatment may reduce an existing insect population without completely eliminating it. Insects may also migrate or reinfest treated plants after an application.

Some insect problems require multiple applications or treatments over multiple seasons. Unless specifically stated in writing, the purchase of one treatment does not include free additional treatments.

Timing of Results

Tree and shrub treatments may require substantial time before visible improvement occurs. Some treatments performed during the current season may primarily benefit the plant during the following growing season.

The absence of immediate visible improvement does not mean that a treatment was ineffective.

Fertilization and Nutrient Treatments

Fertilization and nutrient treatments are intended to improve nutrient availability and support plant health. They do not guarantee correction of nutrient deficiencies or plant-health problems.

Results may be limited by soil pH, soil composition, root damage, irrigation, drainage, environmental stress, plant genetics, advanced decline, or other factors outside Organo-Lawn’s control.

Additional treatments may be recommended when necessary to achieve the desired result.

Customer Responsibilities

The customer is responsible for maintaining appropriate irrigation and general property conditions necessary to support plant health.

The customer must inform Organo-Lawn of known irrigation problems, recent pesticide applications, construction activity, underground systems, unusual site conditions, known plant sensitivities, or other circumstances that could reasonably affect treatment.

Failure to follow watering instructions, treatment recommendations, or other reasonable care instructions may reduce treatment effectiveness and void any written service warranty that may otherwise apply.

Access to Property

The customer authorizes Organo-Lawn and its employees or representatives to enter the property at reasonable times for scheduled services.

The customer is responsible for providing safe and reasonable access to the treatment areas. Gates must be unlocked and pets, equipment, vehicles, and other obstructions must be secured or removed when necessary.

If Organo-Lawn cannot safely or reasonably access the treatment area, the service may be rescheduled and a trip or service charge may apply.

Identification of Plants to Be Treated

Unless individual trees or shrubs are specifically identified in writing, Organo-Lawn will use reasonable professional judgment to determine which plants are included within the authorized treatment.

The customer is responsible for reviewing estimates and service descriptions before approving work and notifying Organo-Lawn of any questions concerning which plants are included.

Pesticide and Product Applications

When insect-control or other regulated products are used, Organo-Lawn will apply the products according to applicable label directions and legal requirements.

The customer agrees to follow all post-treatment instructions provided by Organo-Lawn, including any applicable re-entry, watering, pet, child, or other precautions.

Product labels and applicable laws govern the proper use of pesticide products.

Weather and Environmental Conditions

Applications may be delayed, rescheduled, modified, or canceled because of weather, temperature, wind, precipitation, soil conditions, plant condition, product-label requirements, or other circumstances affecting the safety or effectiveness of treatment.

Organo-Lawn is not responsible for reduced treatment effectiveness resulting from weather or environmental events occurring before or after an application when those events are outside the Company’s reasonable control.

Property Damage and Concealed Conditions

The customer is responsible for identifying and clearly marking unusual or concealed property conditions that could reasonably be affected by the service.

Organo-Lawn is not responsible for damage resulting from hidden, improperly installed, deteriorated, unmarked, or undisclosed property conditions unless the damage is directly caused by Organo-Lawn’s negligence or other liability that cannot legally be waived.

Plant Replacement

Unless expressly stated in a separate written warranty, Organo-Lawn is not responsible for the cost of replacing any tree, shrub, or other plant that dies or fails to improve following treatment.

Payment for a treatment is for the professional service and products provided and is not insurance against the future decline or loss of the plant.

Recommendations for Additional Services

During service, Organo-Lawn may identify conditions that warrant additional treatments, diagnostic services, irrigation corrections, soil amendments, or other services.

Any such recommendation is separate from the originally authorized service unless specifically included in writing. Organo-Lawn is not responsible for damage or plant decline resulting from a customer’s decision not to authorize recommended corrective or preventative services.

No Responsibility for Untreated Pests or Conditions

A treatment targeting one insect, nutrient deficiency, or plant-health condition does not constitute treatment or protection against other insects, diseases, deficiencies, or environmental problems.

Organo-Lawn is not responsible for damage caused by pests or conditions that were not included in the authorized service.

Customer Inspection and Notice of Concerns

Customers should inspect treated trees and shrubs periodically and notify Organo-Lawn promptly if they believe a treatment problem has occurred.

Any complaint relating to a service should be reported as soon as reasonably possible so Organo-Lawn has an opportunity to inspect the property and evaluate the condition before it materially changes or additional work is performed.

The customer agrees to provide Organo-Lawn a reasonable opportunity to inspect and, when appropriate, address an alleged service-related problem before another contractor performs corrective work.

Third-Party Work

Organo-Lawn is not responsible for work performed by homeowners, landscapers, irrigation contractors, pesticide applicators, arborists, or other third parties.

If another party treats, alters, removes, excavates around, or otherwise materially affects a plant after Organo-Lawn’s service, Organo-Lawn may be unable to determine the cause of subsequent damage or treatment failure.

Limitation of Liability

To the fullest extent permitted by Colorado law, Organo-Lawn shall not be liable for indirect, incidental, special, consequential, or speculative damages arising from tree or shrub services.

To the fullest extent permitted by law, Organo-Lawn’s liability for a claim directly arising from a specific service shall not exceed the amount paid to Organo-Lawn for the specific service giving rise to the claim, except where such limitation is prohibited by applicable law.

Nothing in these Terms and Conditions is intended to waive or limit liability that cannot legally be waived or limited under Colorado law.

No Verbal Modification or Guarantee

Employees and technicians are not authorized to create guarantees, warranties, or contractual obligations that differ from Organo-Lawn’s written terms unless the modification is specifically approved in writing by an authorized representative of Organo-Lawn.

Statements regarding expected results, anticipated improvement, treatment effectiveness, or typical outcomes are professional estimates and are not guarantees unless expressly identified as a written guarantee.

Photographs and Service Documentation

Organo-Lawn may photograph or document trees, shrubs, treatment areas, property conditions, insect activity, plant symptoms, or completed work for service documentation, quality-control, training, or dispute-resolution purposes.

Entire Agreement

These Terms and Conditions, together with the applicable estimate, service agreement, work order, and any specifically incorporated written policies, constitute the agreement concerning the applicable tree and shrub services.

If any provision is determined to be unenforceable, the remaining provisions shall remain in effect to the fullest extent permitted by law.

Colorado Law

These Terms and Conditions shall be governed by the laws of the State of Colorado. Any dispute relating to services performed by Organo-Lawn shall be subject to any applicable dispute-resolution, mediation, arbitration, payment, collection, or other general Terms and Conditions separately agreed to by the customer.

ONLINE REVIEWS, SOCIAL MEDIA AND PUBLIC COMMUNICATIONS

Customer’s Right to Provide Reviews and Feedback

Organo-Lawn respects a customer’s right to provide honest opinions and feedback regarding the services they receive.

Nothing in these Terms and Conditions is intended to prohibit, restrict, penalize, or discourage a customer from posting an honest review or expressing a lawful opinion regarding Organo-Lawn, its services, products, employees, or customer service.

Honest Negative Reviews Are Permitted

Customers are permitted to post positive or negative reviews reflecting their honest opinions and actual experiences with Organo-Lawn.

Organo-Lawn will not charge a fee, impose a contractual penalty, cancel a warranty, or otherwise penalize a customer merely because the customer posts a negative review or expresses a negative opinion about the company.

Nothing in these Terms and Conditions is intended to restrict any right provided by the federal Consumer Review Fairness Act or other applicable law.

False Statements of Fact

While customers are free to express opinions regarding Organo-Lawn, customers are responsible for the factual statements they publish.

Nothing in these Terms and Conditions prevents Organo-Lawn from protecting its legal rights when a person knowingly or recklessly publishes materially false statements of fact, defamatory statements, fraudulent content, impersonations, threats, or other content that is not protected by applicable law.

A disagreement with Organo-Lawn, dissatisfaction with a service, or a negative opinion does not, by itself, constitute a false or defamatory statement.

Reviews Should Accurately Represent the Customer’s Experience

Customers are encouraged to ensure that online reviews and social media posts accurately represent their own experiences.

Customers should not knowingly misrepresent:

Services that were or were not performed;
Products that were or were not applied;
Communications between the customer and Organo-Lawn;
Amounts charged or paid;
Refunds, credits, warranty services, or complimentary services provided;
Recommendations or instructions provided by Organo-Lawn;
Photographs or videos as depicting conditions caused by Organo-Lawn when the customer knows that they do not;
Statements allegedly made by Organo-Lawn employees that the customer knows were not made; or
Other material facts concerning the customer’s relationship with Organo-Lawn.

Opinions Versus Statements of Fact

Customers remain free to express subjective opinions about Organo-Lawn.

Statements such as whether a customer liked a service, was satisfied with the results, believed the service was expensive, or would recommend the company are generally expressions of the customer’s personal experience or opinion.

Nothing in these Terms and Conditions is intended to restrict lawful expressions of opinion.

Opportunity to Resolve Concerns

Organo-Lawn encourages customers who have concerns about a service to contact the company so that Organo-Lawn has an opportunity to investigate and, when appropriate, address the issue.

Customers are not required to contact Organo-Lawn before posting an honest review.

However, when a customer requests compensation, reimbursement, warranty work, corrective work, or other relief from Organo-Lawn, the customer must provide Organo-Lawn with a reasonable opportunity to investigate the claim and inspect the property when an inspection is reasonably necessary to evaluate the claim.

Updating Reviews After Resolution

Organo-Lawn may ask a customer who has posted a review to voluntarily update the review when additional information becomes available or when Organo-Lawn subsequently resolves or addresses the customer’s concern.

The customer is under no obligation to change an honest review merely because Organo-Lawn requests an update.

Photographs and Videos

Customers may generally photograph or record conditions on their own property and use those materials in connection with an honest review, subject to applicable law.

Customers should not knowingly publish photographs or videos in a manner that materially misrepresents what occurred.

Nothing in these Terms grants a customer ownership of photographs, videos, documents, graphics, trademarks, copyrighted materials, or other intellectual property owned by Organo-Lawn.

Employee Privacy and Personal Information

Customers should not publish private or confidential information concerning Organo-Lawn employees, contractors, customers, or other individuals.

This may include personal telephone numbers, home addresses, personal email addresses, financial information, identification information, medical information, passwords, account credentials, or other non-public personal information.

Nothing in this provision restricts disclosure of information when disclosure is protected or required by applicable law.

Threats, Harassment and Unlawful Conduct

Nothing in these Terms and Conditions protects threats of violence, stalking, unlawful harassment, impersonation, extortion, fraud, unlawful disclosure of confidential information, or other unlawful conduct.

Organo-Lawn reserves all rights and remedies available under Colorado and applicable federal law when such conduct occurs.

Social Media Communications

Comments, direct messages, reviews, posts, tags, mentions, and other communications made through social media platforms are not guaranteed methods for contacting Organo-Lawn regarding time-sensitive account or service matters.

Customers should contact Organo-Lawn through the company’s designated customer-service channels regarding cancellations, scheduling changes, billing disputes, property-access instructions, service modifications, warranty requests, or other matters requiring action by the company.

Organo-Lawn is not responsible for a customer request that is missed, delayed, filtered, deleted, or otherwise not received when the request is submitted solely through a social media platform rather than an authorized customer-service channel.

Third-Party Review and Social Media Platforms

Online reviews and social media posts may appear on websites and platforms operated by third parties.

Organo-Lawn does not own or control these third-party platforms and is not responsible for their availability, moderation decisions, algorithms, content policies, account restrictions, technical problems, removal decisions, or other actions.

Customers are responsible for complying with the terms and policies of the platform they choose to use.

Organo-Lawn’s Right to Respond

Organo-Lawn reserves the right to publicly respond to online reviews, social media posts, complaints, or other public statements concerning the company.

When reasonably necessary to respond to a public allegation, Organo-Lawn may provide factual information concerning the service or transaction to the extent permitted by applicable law.

Organo-Lawn will make reasonable efforts to avoid unnecessarily disclosing sensitive personal or financial information in a public response.

Correction of Materially Inaccurate Information

If Organo-Lawn believes that a review or social media post contains a material factual error, Organo-Lawn may contact the customer and request that the customer review or correct the information.

Organo-Lawn may also provide documentation or other information supporting its position.

The customer is not required to change an honestly held opinion merely because Organo-Lawn disagrees with it.

Reporting Content to Third-Party Platforms

Organo-Lawn reserves the right to report content to a review website, search engine, social media platform, or other third-party service when Organo-Lawn reasonably believes that the content violates the platform’s policies or applicable law.

This may include suspected fake reviews, impersonation, spam, threats, harassment, reviews from individuals who did not have a genuine experience with the company, or other prohibited content.

The third-party platform, rather than Organo-Lawn, ultimately determines whether content should be removed under that platform’s policies.

Preservation of Legal Rights

Nothing in these Terms and Conditions prevents Organo-Lawn or a customer from exercising rights or remedies available under applicable law.

Organo-Lawn specifically reserves the right to protect itself, its employees, and its business against unlawful conduct, including actionable defamation, fraud, impersonation, threats, harassment, or the unlawful disclosure of protected information.

Organo-Lawn will not pursue or threaten legal action merely because a customer publishes an honest negative review or expresses a lawful negative opinion.

No Review Requirement in Exchange for Service

Unless specifically disclosed and permitted by applicable law, Organo-Lawn does not require customers to provide positive reviews as a condition of receiving contracted services, warranty coverage, or other benefits to which the customer is otherwise entitled.

Any request from Organo-Lawn for customer feedback or a review is intended to request the customer’s genuine opinion and experience.

Reviews Used by Organo-Lawn

Organo-Lawn may reference or share publicly available reviews or testimonials in accordance with applicable law and the applicable platform’s terms.

Organo-Lawn will not knowingly create, purchase, procure, or publish fake customer reviews or materially misrepresent customer feedback.

When compensation, discounts, free services, or other incentives are provided in connection with a testimonial or endorsement, Organo-Lawn will make disclosures when required by applicable law.

No Guarantee of Response or Removal

Organo-Lawn does not guarantee that it will respond to every online review or social media post.

A decision by Organo-Lawn not to respond to a statement should not be interpreted as an admission that the statement is true.

Likewise, Organo-Lawn cannot guarantee that a third-party platform will remove content reported by Organo-Lawn.

Governing Law

To the extent permitted by applicable law, these Online Review and Social Media Terms and Conditions shall be governed by and interpreted under the laws of the State of Colorado, without regard to Colorado’s conflict-of-law principles, except where controlling federal law applies or preempts state law.

Nothing in this provision is intended to eliminate, restrict, or waive consumer rights that cannot lawfully be waived.

Relationship to Dispute Resolution Agreement

Any legal dispute arising from online reviews, social media communications, or other public communications involving Organo-Lawn remains subject to the applicable dispute-resolution, mediation, arbitration, governing-law, and venue provisions contained in the customer’s agreement, to the extent those provisions are valid and enforceable under applicable law.

Acceptance of Terms

By entering into a service agreement with Organo-Lawn, the customer acknowledges these Online Review and Social Media Terms and Conditions.

Nothing in these Terms and Conditions prohibits a customer from providing an honest assessment of Organo-Lawn’s products, services, conduct, or customer service.

These provisions are instead intended to establish reasonable rules concerning account communications, privacy, materially false factual statements, unlawful conduct, and the respective legal rights of Organo-Lawn and its customers.