Overview

These Terms and Conditions (“Agreement”) govern the provision of lawn care services, including weed control, fertilization, aeration, sprinkler system services, and other lawn care services (collectively, the “Services”). By engaging our Services, the Client agrees to these terms.

Weed Control Services

• Weed control treatments target common broadleaf and grassy weeds; however, complete eradication is not guaranteed.
• Certain weed species may require multiple applications or specialized treatment.  A complete list of approximate weed control rates for One Earth Weed Control are listed on this page.
• The Client is responsible for following the 1-2-3-2-1 Lawn Watering Technique maintaining and following proper lawn mowing practices to ensure treatment effectiveness.
• Weather conditions may affect application timing; services may be rescheduled with or without notice.

Fertilization Services

• Fertilizer applications are applied according to seasonal needs and manufacturer guidelines.
• Better results can be achieved by following the 1-2-3-2-1 lawn watering technique, following each individual service before and / or after watering recommendations, following our mowing guidelines, and environmental conditions like cooler temperatures and occasional moisture. 
• The Client understands that fertilization enhances growth but does not guarantee the prevention of all lawn issues.
• Pets and children should be kept off treated areas until they are dry.

Aeration Services

• Aeration may leave temporary soil plugs on the lawn; these will naturally break down over time.
• Aeration effectiveness depends on soil compaction conditions, moisture levels prior to the aeration service, and thatch levels.
• The Client is responsible for marking all underground utilities, sprinkler heads, invisible dog fences, and other obstructions prior to service.

Sprinkler System Services

• Sprinkler services may include inspection, adjustment, repair, and seasonal activation or winterization.
• The Client is responsible for ensuring water supply lines and system components are accessible and functional.
• We are not liable for pre-existing issues, poor system design, or failures caused by improper maintenance.
• Repairs are billed separately unless otherwise stated in a service package.

Client Responsibilities

• Provide access to the property on scheduled service dates.
• Maintain proper lawn care practices, including watering and mowing.
• Notify us of any concerns within 48 hours of service completion.
• Secure pets and ensure the service area is free from obstacles.

Service Scheduling & Weather

• Service dates may vary based on weather conditions, soil saturation, or operational needs.
• We reserve the right to adjust schedules to ensure safe and effective applications.

Payment Terms

• Payment is due upon receipt of invoice unless otherwise agreed in writing.
• Late payments may result in service suspension and/or late fees.

Liability Limitations

• We are not responsible for damage due to hidden or unmarked underground utilities or objects.
• We are not liable for lawn damage caused by drought, pests, diseases, soil deficiencies, sprinkler malfunctions / design flaws, or misuse of the property.
• Client agrees that results vary based on environmental and maintenance factors.

Cancellation & Modifications

• Either party may cancel services with notification to the other party 24 hours prior to the service date.
• Prepaid services are refundable at our discretion, minus costs for work already completed.
• Full-season programs cancelled before completion will incur a cancellation discount correction, adjusting previously discounted services to the standard One-Time or À La Carte pricing. This is not an additional fee—it is an adjustment to reflect the correct pricing for completed services.
• Same-day cancellations of lawn and tree care services may be subject to a cancellation fee of 50%–100% of the scheduled service cost. Because we reserve time on our schedule and prepare liquid products that must be used the same day, we cannot reverse or reuse materials once they are mixed. To avoid fees, please cancel or reschedule in advance.
• Sprinkler Service Cancellations Policy:

Due to numerous late notice cancellations, we are now enforcing a strict cancellation fee for sprinkler audits. Our sprinkler technicians have specialized training in both sprinkler system mechanics and lawn hydration assessment, making their expertise a high-demand skill set.

Timely cancellations allow us to serve other customers on our waitlist. Late cancellations waste valuable appointment slots.

Sprinkler Cancellation Fees:

• No fee if canceled/rescheduled before 12:00 PM the business day before service
• $45 fee if canceled/rescheduled after 12:00 PM the business day before service and before estimated arrival times are sent
• $55 fee if canceled/rescheduled after estimated arrival times have been sent
• $75 fee or 50% of the audit cost (whichever is greater) if canceled/rescheduled, or no one is home, after our technician arrives

Code of Conduct

To ensure positive, productive, and respectful interactions, both the Client and our staff agree to uphold the following standards:

Professionalism: All communication between the Client and our customer service representatives, technicians, and staff must remain professional at all times.
Politeness & Respect: We expect courteous and respectful interactions. Abusive, threatening, discriminatory, or hostile behavior will not be tolerated.
Constructive Communication: If issues or concerns arise, the Client agrees to communicate them calmly and clearly so they can be resolved efficiently.
Zero Tolerance Policy: We reserve the right to discontinue services or refuse service to any Client who engages in harassment, verbal abuse, intimidation, or any conduct that creates an unsafe or hostile environment for our team.
Mutual Cooperation: Both parties agree to work together in good faith to address and resolve service-related concerns.

Acceptance of Terms

By scheduling or receiving services, the Client acknowledges and agrees to these Terms and Conditions.

Amendments to Terms

We reserve the right to modify, update, or change these Terms and Conditions at any time. Any revisions will take effect immediately upon posting. Continued use of our Services constitutes acceptance of the updated Terms.