ORGANO-LAWN COMPANY GUARANTEE AND POLICIES
Organo-Lawn is the best lawn care company in the Boulder and Fort Collins area. We specialize in organic solutions that promote a healthier environment. Our commitment to professional lawn and tree care ensures that your landscape can thrive without exposing your kids and pets to dangerous chemicals. If our services ever fall short of your expectations, please contact us immediately, and we will work diligently to make it right. Your satisfaction is our priority!
If you are enrolled in a full season program and experiencing issues with your lawn’s health, the problem is usually related to the sprinkler system or its programming. We can address almost any lawn care issue, provided the lawn is mowed at the appropriate height and watered correctly. We are always available to answer any questions about our lawn care products or services. If you have concerns about your lawn’s appearance, please reach out to us, and we will do our best to resolve the issue promptly.
View Organo-Lawn’s Better Business Bureau Rating – We have a Better Business Bureau A+ rating for Lawn Care services in Boulder and Fort Collins.
Organo-Lawn has an A+ Rating with the BBB. Click on the logo to verify!
Best Professional Lawn Care Company
Credit Card Policy
In the past, Organo-Lawn did not require lawn care customers to have a credit card on file or to make prepayments. Unfortunately, some customers have failed to pay their bills, which has become increasingly problematic. As a result, we faced the choice of either raising our prices or requiring customers to keep a credit card on file. While we value our trust-based relationship with our customers, we now require that all lawn and tree care customers maintain a credit card on file to receive services.
We understand that some customers may feel uncomfortable about keeping a credit card on file, and we appreciate your concerns. Please be assured that we have taken every measure to ensure that your information is as secure as possible. As a BBB-accredited company, we adhere to proven industry guidelines for safeguarding sensitive data.
- We keep your information in a private, encrypted server that is checked monthly for vulnerabilities.
- We ask for your information over the phone or through written mail in order to safeguard your privacy.
- After we have your information, only the last four digits of your card number are visible to our office staff.
When will we process the payment?
We only charge your card when you authorize us to do so, the day after a service if you have auto-pay set up, or if your account is more than 75 days past due.
You may find it very convenient!
Since we have your credit card information on file, making payments is a breeze! Simply call our office when you’re ready, and we’ll process your payment quickly. For your convenience, consider enrolling in our auto-run program, which automatically charges your card after each service, ensuring you never have to worry about a thing!
Is there an alternative?
If you prefer not to have your credit card information stored with us, we are happy to provide an alternative option of prepaying for your lawn care services. When arranging your services, simply let us know that you would like to prepay instead of keeping a card on file. After that, please send us a check in the mail covering the total cost of the service for the entire season.
Can you pay by check?
Yes; while we will ask you to keep a credit card on file, we’re happy to accept checks as payment.
Please mail any checks to:
1859 N 75th St
Boulder, CO 80301
What if we make a mistake and overcharge your card?
We are dedicated to resolving issues as quickly as possible. If you notice a discrepancy in your records, please call contact us at (303) 499-2000 or [email protected].
E-Mail Policy
We value your privacy and want to assure you that your email address is used exclusively for communication with you. Rest assured, we will never sell or share your email address with third parties. It is only utilized for our internal communication needs.
Email Uses Include:
- We will send you an email two days before your scheduled lawn care or tree service, providing instructions on what to do in preparation for your treatment. This email will contain important information to help improve the appearance and health of your lawn.
- On the morning of the application date, you’ll receive an email with the expected arrival time of our applicator at your home.
- We also send email alerts when we notice issues affecting a majority of lawns. These alerts may include information about insect pressure on trees, lawn disease warnings, proper watering techniques, and more. This proactive approach allows us to assist you in addressing any problems with your lawn.
- When we introduce a new service or product, we will inform our customers via email, ensuring you’re among the first to know.
- At the end of the season, we send reminders to schedule lawn care services for the following season, allowing you to reserve these services at current pricing.
- Additionally, you can email us with your questions or photos of lawn issues. This enables us to address problems more quickly without the need for a technician visit, which helps save gas and reduce air pollution.
- By providing us with your email, you are contributing to tree conservation and helping us keep our prices low by minimizing postage and paper usage.
Remember we NEVER give your email address to anyone else and we promise that we will never sell your email. We use your email address for communication of important information, also known as good purposes.