ORGANO-LAWN COMPANY GUARANTEE AND POLICIES

Organo-Lawn is proud to be the leading organic lawn care company serving the Boulder and Fort Collins area. We specialize in environmentally responsible lawn and tree care solutions that promote long-term landscape health—without exposing your children or pets to harmful chemicals.

Our commitment to excellence means we stand behind our work. If our service ever falls short of your expectations, please reach out to us right away—we’ll do our best to make it right.

Important: Sprinkler Programming Must Follow the 1-2-3-2-1 Technique

If you’re enrolled in a full-season program and your lawn is having issues with bare spots, browning, disease pressure, or insect pressure, the cause of these lawn problems is almost always related to sprinkler performance and / or its programming.

To ensure optimal results, your sprinkler system must be programmed using our 1-2-3-2-1 watering technique, and your lawn must be mowed at the correct height. When these conditions are met, we can successfully guarantee the success of almost any lawn.

Need Help? We’re Here for You

If you’re concerned about your lawn’s appearance, please don’t hesitate to contact us. We’re happy to answer questions about our products, services, or watering practices.

Note: We typically request photos of the affected areas. Photos help us quickly assess the problem and often eliminate the need for an in-person visit—saving time and ensuring faster resolution.

Organo-Lawn – General Guarantee Terms and Conditions

At Organo-Lawn, we are committed to delivering high-quality, environmentally responsible lawn care services. Our guarantee is designed to ensure your satisfaction, provided the following terms and conditions are met:

Scope of Guarantee

This guarantee applies solely to the original purchaser and is non-transferable. It covers services or products provided by Organo-Lawn when used or maintained under standard and intended conditions.

Duration

The guarantee is effective from the date the service is performed and remains valid through the applicable warranty period. Each service offered by Organo-Lawn has its own specific warranty timeframe, which will be communicated at the time of service.

What Is Covered

This guarantee includes issues that result directly from:

Unsatisfactory results caused by improper application or product performance.
Failure to meet the agreed-upon service specifications.
Defective products or substandard workmanship provided by Organo-Lawn.

What Is Not Covered

This guarantee does not cover:

Damage or decline due to misuse, neglect, or unauthorized modification of treated areas, or sprinkler programming
Issues caused by natural occurrences such as weather events, drought, pests, or disease.
Any accounts with unpaid or overdue balances of 30 days past invoice date or more, at the time of claim.
Results affected by failure to follow post-service care instructions provided by Organo-Lawn.
Unpaid services are not covered under warranty.

Resolution Options

If a valid issue arises under this guarantee, Organo-Lawn will, at our discretion:

Re-perform the original service at no additional charge.
Apply additional treatments or services to correct the issue.
Offer a partial or full refund, depending on the circumstances and based on management recommendations.

Limitation of Liability

Our total liability under this guarantee is strictly limited to the amount paid for the specific service or product in question. Organo-Lawn is not responsible for incidental, indirect, or consequential damage of any kind. Unpaid services are not covered under warranty.

Customer Responsibilities

To remain eligible for this guarantee, the customer agrees to:

Follow all aftercare and maintenance instructions provided.
Notify Organo-Lawn of any concerns or issues within a reasonable timeframe.
Allow access to the property for inspection, evaluation, or follow-up services as needed.
Unpaid services are not covered under warranty.

Organo-Lawn reserves the right to amend these terms and conditions at any time.

Best Professional Lawn Care Company

Credit Card Policy

In the past, Organo-Lawn did not require lawn care customers to have a credit card on file or to make prepayments. Unfortunately, some customers have failed to pay their bills, which has become increasingly problematic. As a result, we faced the choice of either raising our prices or requiring customers to keep a credit card on file. While we value our trust-based relationship with our customers, we now require that all lawn and tree care customers maintain a credit card on file to receive services.

We understand that some customers may feel uncomfortable about keeping a credit card on file, and we appreciate your concerns. Please be assured that we have taken every measure to ensure that your information is as secure as possible. As a BBB-accredited company, we adhere to proven industry guidelines for safeguarding sensitive data.

We keep your information in a private, encrypted server that is checked monthly for vulnerabilities.
We ask for your information over the phone or through written mail in order to safeguard your privacy.
After we have your information, only the last four digits of your card number are visible to our office staff.

When will we process the payment?

We only charge your card when you authorize us to do so, the day after a service if you have auto-pay set up, or if your account is more than 75 days past due.

You may find it very convenient!

Since we have your credit card information on file, making payments is a breeze! Simply call our office when you’re ready, and we’ll process your payment quickly. For your convenience, consider enrolling in our auto-run program, which automatically charges your card after each service, ensuring you never have to worry about a thing!

Is there an alternative?

If you prefer not to have your credit card information stored with us, we are happy to provide an alternative option of prepaying for your lawn care services. When arranging your services, simply let us know that you would like to prepay instead of keeping a card on file. After that, please send us a check in the mail covering the total cost of the service for the entire season.

Can you pay by check?

Yes; while we will ask you to keep a credit card on file, we’re happy to accept checks as payment.
Please mail any checks to:

1859 N 75th St
Boulder, CO 80301

What if we make a mistake and overcharge your card?

We are dedicated to resolving issues as quickly as possible. If you notice a discrepancy in your records, please call contact us at (303) 499-2000 or [email protected].

E-Mail Policy

We value your privacy and want to assure you that your email address is used exclusively for communication with you. Rest assured, we will never sell or share your email address with third parties. It is only utilized for our internal communication needs.

Email Uses Include:

We will send you an email two days before your scheduled lawn care or tree service, providing instructions on what to do in preparation for your treatment. This email will contain important information to help improve the appearance and health of your lawn.
On the morning of the application date, you’ll receive an email with the expected arrival time of our applicator at your home.
We also send email alerts when we notice issues affecting a majority of lawns. These alerts may include information about insect pressure on trees, lawn disease warnings, proper watering techniques, and more. This proactive approach allows us to assist you in addressing any problems with your lawn.
When we introduce a new service or product, we will inform our customers via email, ensuring you’re among the first to know.
At the end of the season, we send reminders to schedule lawn care services for the following season, allowing you to reserve these services at current pricing.
Additionally, you can email us with your questions or photos of lawn issues. This enables us to address problems more quickly without the need for a technician visit, which helps save gas and reduce air pollution.
By providing us with your email, you are contributing to tree conservation and helping us keep our prices low by minimizing postage and paper usage.

Remember we NEVER give your email address to anyone else and we promise that we will never sell your email. We use your email address for communication of important information, also known as good purposes.